Frequently Asked Questions

Q. How do I register for myUTDental?

A.     1. Enter your date of birth, first or preferred name, and email address that you provided us, then click ‘Send Email.’

  1. You will receive an email with a link to complete account setup. Click on ‘Create Account’ or copy and paste the provided URL into your browser. If the information you input is correct and you do not receive an email, contact us at MyUTDental@uth.tmc.edu
  2. You’ll now be brought to the ‘Account Registration’ screen.
    • Take note of your Username!!
    • Enter a password. Password must consist of no spaces and be between 5-16 characters. Angle brackets (“<” and “>”) are not allowed.
    • Select three security questions from the drop-down menu and answer them.
    • Click ‘Submit'.
  3. You’ll receive an email confirming your account has been successfully registered.
  4. You can now log in by entering your Username and Password at https://www.myutdental.com/.
  5. The Terms of Agreement screen will appear when you log in for the first time. Check the ‘I have read and understood the terms and conditions’ box at the bottom of the page and click ‘I Accept.’
  6. You’re now logged in and ready to use the Patient Access Portal! Features include: completing your medical and dental history forms prior to your appointment, confirming upcoming appointments online, keeping your provider up-to- date with your personal information, and access to a mobile-friendly website.

 

Q. What information do I need to register?

A. You will need to provide your date of birth, first or preferred name, and email address as we have it set up. If you don't get a confirmation email within one day after registering for access, please contact us to confirm if the information you provided us is correct.

 

Q. I will not be able to access my email right away. How long will I have to click on the registration link sent to my email?

A. You will receive an email with a link to finish registering your Patient Access account. This link expires after one hour.

 

Q. How do you confirm an appointment?

A. Go into appointment details page by clicking the appointment, and press 'Confirm' button. If the appointment is already confirmed, you will see blue header.

 

Q. How do you change your password?

A. Go into Personal Information - Change Username and Password.

 

Q. What if I forgot my password?

A. Click on the 'Forgot Password' link to the left, enter your Date of Birth, First or Prefered Name, and Email address and an email will be sent with a link to reset your password.

 

Q. Why can I only update my phone numbers on the Contact Information page?

A. For security purposes, all other updates must be provided in person.

 

Q. What forms do I need to fill out?

A. The primary form to complete as a new patient is the medical history form. Please answer as many questions as you can. If you are submitting an incomplete form, be sure to click “save and continue” even if you have not answered all questions. At any time, you can return to provide updates.